This Financial Services Guide (“FSG”) dated 5 April 2012 is provided to you by Learn to Trade Pty Ltd ACN 138 178 542 (“LTT”, “we”, “our”, “us”) to inform you of the financial services provided by us and also to comply with our obligations as the holder of Australian Financial Services Licence (AFSL) No. 339557. This FSG will assist you in deciding whether to use our services and contains important information about:
- who we are;
- what financial services we provide and the products to which those services relate;
- who we act for;
- what other documents you may receive;
- who is responsible for the financial services we provide;
- how you can instruct us;
- what remuneration and other benefits may be paid to us, our employees or others;
- what to do if you have a complaint, and how it will be dealt with;
- our compensation arrangements;
- for what purpose we may use your contact data or personal information;
- any associations or relationships we may have with financial product issuers; and
- how you can contact us.
This FSG contains only general information about the services we offer. If you still have any questions after reading this FSG, please contact us. Our contact details are listed at the end of this document.
Who are we…
LTT is a member of the Learn to Trade group of companies, which employs over 100 people across the globe, with operations in Australia, the UK, Singapore, South Africa, and the USA.
What financial services we provide and what kinds of financial products those services relate to…
LTT holds an AFSL (No. 339557) which authorises us to provide you with advice in relation to securities, foreign exchange contracts and derivatives.
Who do we act for when providing these
LTT is responsible for the financial services it provides to you under its AFSL, and does not act on behalf of any other financial services licensee.
Nature of advice/documentation you may receive…
We are obliged to warn you that unless otherwise expressly agreed, we will only provide you with general advice, which does not take account of your objectives, financial situation or needs. Therefore, you are required to ensure that you obtain prior advice regarding the suitability of our products and services for your personal financial needs, objectives and circumstances, from a licensed professional.
Where, as part of our “coaching” services, we collect and take into consideration, information regarding your financial circumstances and needs, and expressly agree to provide you with personal advice, you will receive a Statement of Advice (SoA), a Statement of Additional Advice (SoAA) and/or a Record of Advice (RoA) as appropriate.
Where personal advice is given, the SoA/SoAA provided will contain the advice, the basis on which it is given and other information such as our fees and any associations we have with financial product issuers or other parties which may have influenced the advice. You will not receive a SoA or SoAA where we give you further personal advice (after the initial personal advice) and your relevant personal circumstances are not significantly different from your relevant personal circumstances in our previous SoA or SoAA. In such cases the details of such personal advice will be documented in a RoA. You may request a RoA of the further advice given to you within 90 days of that advice being given. We will maintain records of any SoA, SoAA or RoA for at least 7 years.
Should you require a copy of any SoA/SoAA/RoA then please contact us to request a copy. Our contact details are set out at the end of this FSG. A copy will be provided to you free of charge.
If we provide you with personal advice and recommend to you a particular financial product, you may also receive a Product Disclosure Statement (“PDS”) prepared by the relevant product issuer which will contain information about the particular product, including any relevant terms, significant risks and details of other fees and charges which may apply. This document will be provided to assist you in making an informed decision about that product.
How you can instruct us…
You can utilise our services by contacting us by telephone, email or in person.
Please note that LTT is not authorised to accept instructions from you to deal in a financial product. Should you wish to act on the advice provided by us, you should give your instructions directly to an appropriately licensed provider.
How is LTT Remunerated…
A fee is payable when you attend one of our courses or purchase coaching sessions additional to the complimentary ones packaged with the course. Current pricing for our educational products is advised at our seminars, courses and coaching sessions, or can be obtained by contacting us.
In addition, we may also receive remuneration from third party product providers we recommend or refer you to, whose products you may choose to use in conjunction with our services.
How does LTT pay its representatives…
Our representatives are paid by way of retainer or salary and may also receive discretionary bonuses linked to performance.
Some of our representatives also earn a fee where they achieve sales to our courses from attendees at our free seminars, courses and coaching sessions. Our representatives may also qualify for non-monetary rewards such as sports tickets, gift vouchers and attendance at conferences. The type of these benefits will vary depending on particular circumstances, such as the representative’s position. We maintain a register of any benefits that our representatives receive.
If you have a complaint, how it will be dealt with…
We want to know about any problems or concerns you may have with our advice or services so we can take steps to resolve the issue. We have internal and external dispute resolution procedures to resolve complaints from clients. A copy of these procedures may be obtained by contacting us and requesting a copy which will be provided free of charge.
If you ever have concerns or are not satisfied with our services you may make a complaint. Please contact our Compliance Manager at:
Initially, all complaints will be reviewed and investigated internally by the Compliance Manager. If you make a complaint, our first response will be to contact you to discuss the complaint. We will try to resolve your complaint quickly and fairly.
If you are dissatisfied with the outcome, you have the right to lodge a complaint with the Financial Ombudsman Service [Tel: 1300 780 808, Web: www.fos.org.au], an approved external dispute resolution scheme, of which LTT is a member. You may also make a complaint via the ASIC freecall Infoline on 1300 300 630.
Our Compensation Arrangements…
In compliance with s912B of the Corporations Act 2001 (Cth) and ASIC RG 126, LTT maintains professional indemnity insurance in connection with the financial products and services we provide, including any claims in relation to the conduct of our former representatives/employees.
For what purpose do we use your contact data or personal information…
Privacy is important to us and we are committed to ensuring compliance with the Privacy Act 1988 and the National Privacy Principles forming part of that Act. The personal information that we collect from you will only be used by us to assist in the planning of marketing proposals, education seminars and the provision of financial product advice to clients.
You are entitled to access your personal information which LTT holds. You also have the right to correct, or ask us to correct, information about you that is inaccurate, incomplete or out of date.
Our associations & relationships with others…
We do not have any relationships or associations with financial product issuers which might influence us in providing you with our financial services. We have entered into referral arrangements with product issuers but this has no influence on the provision of our advisory services.
How you can contact us…
Telephone: Call us on (02) 8412 6000
Mail: Learn to Trade Pty Ltd.,
Suite 501, 132 Arthur Street,
North Sydney 2060 NSW
Email: [email protected]