Telemarketing Team Leader Position Available

We are looking for an enthusiastic and experienced Telemarketing Team Leader/Manager to become part of a very successful team in one of Australia’s leading providers of foreign exchange trading education. You will need to be a bright, energetic person with excellent communication and people skills to work in our North Sydney office. Fluency in English language is a must.

Managing a small team, your responsibilities will include:

  • Energize the team to perform to their full potential
  • Allocate Leads, Rebooks & Confirms
  • Ensure the team is on the phone
  • Working with the Marketing Manager to train the team
  • Report on the team’s performance for the weekly report
  • Record daily progress of individual performance
  • Submit team results to Marketing Manager for commissions calculations
  • Conduct a morning meeting with the team to get them focused on the days tasks
  • Plan work ahead of schedule to ensure there is enough staff to cover the workload
  • KPI’s and commission structure to be discussed during the interview

The ideal candidate will have:

  • Prior leadership experience, preferably within a call centre environment
  • Demonstrated ability to coach, mentor and develop a winning team within a fast paced environment
  • Strong organisational skills with the ability to multitask
  • High levels of energy and initiative that can effectively communicate and manage change
  • Excellent communication skills
  • A knowledge of Forex trading and the financial industry is a benefit

If this sounds like a role that you can make your own, send your cover letter and resume to [email protected]